Answer X DMs in Amazon Connect Chat

ensambladorFollow AWS Specialist Solutions Architect Applied AI @ AWS Opinions expressed are solely my own and do not express the views or opinions of my employer. Learn how to bridge X (Twitter) Direct Messages and Amazon Connect Chat for seamless customer service. This step-by-step guide covers the full architecture using AWS CDK, AWS Lambda, Amazon API Gateway, Amazon DynamoDB, and Amazon Connect. From receiving customer DMs to routing them to agents, forwarding agent replies back to X, and handling attachments in both directions — all with automatic session management, CRC webhook validation, and user profile caching via the Tweepy SDK. Your customers are already on X. They follow your brand, engage with your posts, and when they need help — they send a DM. If your support team has to switch between X and their contact center tool, you're losing time and context. In this blog, you'll learn how to connect X Direct Messages directly to Amazon Connect Chat, so your agents can handle X